亚马逊常用回复邮件，一共包含 7 个邮件模板。下面列出的邮件模板，模板中的红色文字是你需要替换的内容。
模板导航
Hi{customer_name}, Thanks for contacting us and sorry for keeping you waiting. Could you kindly please find a courier to return the item to us? or we can arrange a collection which will charge$xxx. May I have your decision? Kind Regards{your_name}
你好，xxx： 感谢你和我们取得联系，并耐心等待。 你可以通过快递把买错的商品退回给我们吗？如果不方便，我们可以安排上门取货，费用为$xxx。 可以告诉我们你的决定吗？ 谨致问候！{你的名字}
Hi{customer_name}, Thanks for contacting us and sorry for keeping you waiting. Could you kindly please provide more details why you need to return the items? Perhaps we can help to solve the your problems before the return. Look forward to your reply. Kind Regards{your_name}
你好，xxx： 感谢你和我们取得联系，并耐心等待。 你能提供关于要退货的商品的更多信息吗？ 或许，在退货前，我们能够帮助你解决你遇到的问题。 期待你的回复。 谨致问候！{你的名字}
Dear{BuyerName}, Thank you for purchasing and prompt payment. However, we'll have the{festival}from{start_date}to{end_date}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days. Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours,{ShopName}After-sales Customer Services
尊敬的{客户姓名}， 感谢您在我店下单及购买。 物流之所以有所延误，是因为在{起始时间}这几天，正好是节日名称。在此期间，所有运输服务将不可用，这可能会导致几天的运输延迟。 感谢您的理解和耐心配合，如果您有任何疑问或疑虑，请告诉我们，并随时保持联系。 谢谢。{店铺名}售后服务中心
Dear{BuyerName}, We’re sorry to inform of you that your item may be delayed for the{natural_disaster}. Due to this{natural_disaster}, airline/ocean shipping to{destination}has been cancelled, which directly made your parcel was delayed. Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours,{ShopName}After-sales Customer Services
尊敬的{客户姓名}， 很遗憾地通知您，您的商品可能因{自然灾害}而被延迟。 由于此{自然灾害}，空运/海运到{目的地}的运输已被取消，这直接导致您的包裹被延迟。 非常感谢您的理解和耐心，我们将继续跟踪运输状态，并尽力解决由此意外问题引起的问题。如果您有任何疑问或疑虑，请随时与我们联系。 谢谢。{店铺名}售后服务中心
Hi{customer_name}, Thanks for your email and sorry for the late reply. We need some additional information for this case, which is key to the result. Could you please send pictures of the damaged items/parts you mentioned? So we can process a replacement request as soon as possible. Hope you can understand and look forward to your prompt reply. Kind Regards{your_name}
你好，xxx： 感谢你的来信，抱歉让你等久了。 对于你提到的商品破损的事情，我们需要更多的信息来确认此情况，这一点非常关键。 你可以发几张破损商品的照片给我吗？以便我们尽快为你换货。 希望你能理解，并能及时回复。 谨致问候！{你的名字}
Hi{customer_name}, Thanks for contacting us and sorry for keeping you waiting. Could you kindly please highlight the missing parts on the attached manual? Perhaps we can send you the replacement parts to solve the problems. Look forward to your reply. Kind Regards{your_name}
你好，xxx： 感谢你和我们取得联系，并耐心等待。 你能告诉我们缺失的部件在产品手册的哪一处吗？ 或许我们可以给你发送替换零件来解决这个问题。 期待你的回复。 谨致问候！{你的名字}
Hi{customer_name}, You are welcome. It is our pleasure to provide the best service for you. Please feel free to let us know if you have any further questions. Have a great day! Kind Regards{your_name}
你好，xxx： 不用客气！为你提供最好的服务是我们的荣幸。 如果你有任何问题，请随时联系我们。 祝生活愉快！ 谨致问候！{你的名字}
